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How live678 Handles Your Personal Information

Your account data, wallet activity, and session details are handled with care at every step — from the moment you register through every DANA, OVO, or GoPay transaction you make.

Account data protectionDANA, OVO, GoPay transaction privacyYour right to access and delete dataCookie and session controlsDirect contact for privacy requests

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What This Privacy Policy Covers

live678 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with live678, we collect the information needed to run your account securely and process your payments. This includes your registration details, the e-wallet identifiers linked to DANA, OVO, or GoPay transactions, device and browser session data, and records of your account

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activity. We do not sell your personal data to third parties. Data shared with payment processors — such as the wallet providers you use to fund your account — is limited strictly to what those processors need to complete your transaction. We retain account data for
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as long as your account remains active and for a period afterward as required by applicable regulations in eligible regions. Where local law in Indonesia governs how your data is handled, those rules take precedence. If you access our platform from a region where data-protection law
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applies specific requirements, those requirements shape how we process your information. You can request a copy of the data we hold on your account, ask us to correct inaccurate records, or request deletion where permitted — details on how to do that are in the contact
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section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Security and transparency sit at the centre of how we manage your information. Whether you are checking your balance after a GoPay deposit or reviewing your session history from Jakarta, the same data-handling standards apply across every interaction.

Account Security Your account is protected by encrypted login sessions and OTP verification. We do not store your e-wallet PINs or full payment credentials — only the transaction references needed to reconcile your account.

Cookie and Session Data We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time without affecting your account access.

Data Retention Active account data is retained while your account is open. After account closure, we keep records only as long as required under applicable regulations in eligible regions, then delete or anonymise them.

Your Rights and Requests You may request a copy of your personal data, ask us to correct inaccurate details, or request deletion where local law permits. Submit requests via live chat or the Account Help Centre and we will confirm receipt promptly.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

Have a question about your data, want to request access to your account records, or need to flag a privacy concern? Our support team handles privacy requests directly — reach us through any of the channels below and we will respond as quickly as we can.

Common Questions About Your Privacy at live678

These are the questions we hear most often about how your data is handled. If your question is not covered here, reach out through live chat or the Account Help Centre and our team will help you directly.

We collect the details you provide at registration — name, contact information, and the e-wallet identifiers you link for DANA, OVO, or GoPay payments — along with device and session data generated when you access your account.

We do not sell your data. We share only the minimum information required with payment processors like DANA, OVO, and GoPay to complete your transactions, and with service providers who help us operate the platform securely.

Log in, go to Account Settings, and select Help to submit a data-access request. You can also contact us via live chat. We will confirm receipt and respond within the timeframe required by applicable regulations.

Yes. Where local law in Indonesia and eligible regions permits deletion, you can submit a removal request through the Account Help Centre or by email. We will process it and confirm once complete, retaining only what regulations require.

We use session cookies for login continuity and analytics cookies to improve the platform. You can adjust or block cookies through your browser settings at any time; this will not prevent you from accessing your account.

After closure, we retain records only for as long as required under applicable regulations in eligible regions. Once that period ends, your data is deleted or anonymised in line with our standard retention schedule.

How live678 Handles Your Personal Information

How We Protect and Manage Your Account Data

How to Reach Us About Your Privacy

Common Questions About Your Privacy at live678

01 What personal data does live678 collect when I register?

02 Does live678 share my data with third parties?

03 How can I request a copy of the data live678 holds about me?

04 Can I ask live678 to delete my account data?

05 How does live678 handle cookies and what are my options?

06 How long does live678 keep my account information after I close my account?

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